Account deletion
Delete your Gemmeza account.
You can permanently delete a student or restaurant owner account here. We verify the request through the email address registered to the account.
Student accounts
You cannot delete your account while an order is pending, preparing, or ready, or while an unpaid order debt remains.
Owner accounts
You cannot delete an owner account while a linked restaurant has an active order, an unsettled weekly payment, or financial activity that has not yet been frozen into a weekly payment. Successful deletion removes the owner profile and access, then deactivates and unlinks the restaurants while preserving their business records.
What may be retained
Gemmeza deletes account details, sessions, notifications and push tokens. Limited order, payment, accounting, dispute, and anti-fraud records may be retained where needed.
You can also delete your account from the Gemmeza app. For help, email support@gemmeza.com or WhatsApp +201006901212.
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