GEMMEZA SUPPORT
Contact us if you need help using Gemmeza. Support does not currently operate fixed hours, so response times may vary.
HOW TO CONTACT US
Email: support@gemmeza.com
WhatsApp messages only: +20 100 690 1212
We do not currently provide telephone-call support.
WHAT WE CAN HELP WITH
- Account access and verification
- Active orders and incorrect orders
- Not-collected orders and payment confirmation
- Account deletion
- Owner reports and commission questions
- Restaurant technical problems
WHEN YOU CONTACT US
Include the email or phone number connected to your account and any relevant order or restaurant reference. For a not-collected payment, include the payment reference or proof requested by support. Never send your password, one-time verification code, or banking login details.
For food preparation, ingredients, allergens, quality, ordinary payments, or refunds, contact the restaurant directly as the food seller. Gemmeza support may help with platform records and communication.